Complaints Policy
The editorial board will promptly and constructively react and respond to all complaints. The editorial board of the journal “Economics and Business Management” will study the specific case of the complaint in accordance with its nature and complexity, and any decision made will take into account the recommendations provided by the Committee on Publication Ethics (COPE).
Suggestions or complaints are to be sent to the journal’s e-mail address [email protected]. All messages will be considered during 30 working days. However, depending on the degree of complexity of the complaint, the time for resolving the problem may be extended.
The complaint must be succinct, specific, and have enough data to demonstrate any possible fault to the journal’s publication ethics. If possible, complimentary documents as evidence of the particular request should also be provided.
Complaints beyond the journal’s capabilities like personal complaints against authors, editors, reviewers or the journal’s editorial board shall receive an answer that indicates the reasons why the complaint has been regarded as beyond the journal’s responsibility. In addition, the journal will refrain from undertaking the pertinent inquiry when complaints are addressed in an offensive, threatening or defamatory manner.
The editorial board of the journal “Economics and Business Management” recognises the right of authors to appeal against editorial decisions and strives to ensure a transparent, impartial and fair process of reviewing scientific materials. The subject of the appeal may be, in particular:
- a decision to refuse to publish;
- a requirement for significant revision of the manuscript, which the author considers unjustified;
- suspicion of bias or prejudice in the review process;
- other actions of the editorial board that, in the author's opinion, contradict the principles of academic ethics.
The procedure for filing an appeal
An appeal should be submitted in writing to the official email address of the editorial office: [email protected] within 30 calendar days from the date of receipt of the notification of the editorial decision.
The appeal should contain:
- the title of the submitted manuscript;
- a clear and reasoned statement of the reasons for the appeal;
- additional documents or materials supporting the author's position (if any).
Consideration of the appeal
The appeal is considered by the editor-in-chief or an authorised member of the editorial board who did not participate in the initial decision. If necessary, a second review may be initiated with the involvement of an independent expert.
The appeal is considered within 30 calendar days from the date of its receipt. Upon completion of the review, the author is sent a reasoned written response indicating the final decision of the Editorial Board.
Final decision
The decision made as a result of the appeal consideration is final and cannot be appealed again.
